Our portfolio includes over 700 quality products, including our iconic electric flame products, a whole host of portable heaters, as well as a diverse range of effective air … I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. Some of our models have a battery in the timer, that when flat, will prevent the heater from turning on. Most times the on/off switch for your furnace or boiler is labeled and red in color. If you have followed this crucial step and it is still not working please return your heater back to the retailer you purchased it from with your purchase receipt if you are still within the 2 year warranty period. Australia. This particular room is not used so I want to turn this unit off. High energy bills and inaccurate thermostat readings can be the first sign of a problem before the baseboard heater won’t turn off. (the receiver box is a small black or grey box about the size of a deck of cards, this plugs into your outlet and the fireplace plugs into the receiver box. A malfunctioning thermostat could increase your energy bills. Heellllpppp!! None of these heaters (eco or oil-filled column) emit fumes. The remote control may need to be initialized with the stove. 11. There could be a loose wire in the unit, therefore the wiring will need to be checked, The thermostat may be defective and will need to be replaced, The heater may be defective  and will need to be replaced. Hello. * So, working in conjuction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chill off just about any size room when required. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. Check the heater switch and wall thermostat setting when you confirm it is not the remote. Spot faults and manage multiple sites, remotely, all from one App. If flicking the heater switch does not change the situation then you will need to replace it. Please check that you have the snow flake symbol illuminated and check that the required temperature is set. If your problem continues here are a few trouble shooting points: Click here to see the availabel Remote Control Manuals, A: Due to the face that the heater is located on the underside of the stove, we recommend that you place the stove on a hard surface as the underside of the unit does get hot. Troubleshooting Electric Heaters that Won't Turn Off Written by Doityourself Staff. A malfunctioning thermostat could increase your energy bills. To disconnect the unit, turn the controls off, then remove the plug from the outlet. can not keep up to heat up the room . Once you have cleaned the unit, plug it back in and turn it on. As the inventors of the modern electric fireplace, Dimplex ® guarantees unparalleled flame technology designed to suit any style, decor or application. I'm new to forum. Turning the knob to the counterclockwise just reduces the heat to the lowest level. Ensure the heater is cool before cleaning. Join Date: Jan 2009. Close the circuit breaker: the heaters stay at room temperature. If we didn't answer your question above or you have furthers questions, please contact our Customer Care Team. Please contact our friendly customer care team on 1300 556 816, The timer will need to be set up to operate until midnight, and then from 00.10 to the required shut off time. If heater does not turn off then you must replace the thermostat. Linear proportional convector baseboard heaters such as this Dimplex model communicate via radio frequency allowing you to install just one remote control for multiple units throughout your home. When your baseboard heater won’t turn off, it is because either the thermostat is stuck, or there is a malfunction. You may have a defective heater switch. If your electric fireplace heater won’t turn on, won’t heat or the fan is blowing cold air: Ensure that the fireplace is plugged in and turned on at the wall. Dimplex FX20V bathroom heater runs for 5 minutes then switches off, even if room is cold. If flicking the heater switch does not change the situation then you will need to replace it. [ 7 Answers ] Hello. The nearby heater may have caused the Quantum to turn off prematurely. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. Do not use on soft Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. I can't vouch for the safety fire-wise of any other brands. Ensure the power is switched off to the panel heater. Scoresby VIC 3179 Why Won’t the Heat Turn Off? Hello. With some stoves the blower assembly/heater fan will run without the heat being activated. Open the main panel door and look for a tripped breaker. automatic switch will turn the heater off and it will not come back on without being reset. The temperature cutoff switch can be reset by unplugging the unit, waiting five minutes and plugging the unit back in. so that it won't run all night). I lost my manual, where can I get a new one? To disconnect the unit, turn the controls off, then remove the plug from the outlet. Fill out the form and we'll get back to you. You may have defective thermostat. Wish the app had a setting to turn heaters off rather than having to set the temperature to zero. 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